Reference

Terms & Conditions for 99luck99 Accounts

99luck99 Terms & Conditions set the rules for opening, using and closing your account, including wallet checks through DANA, OVO, GoPay and QRIS.

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99luck99 Terms & Conditions for 99luck99 Accounts
HELP WITH TERMS

Get Answers Before You Continue

A clear support path helps you apply the Terms & Conditions to a real account situation. Tell us whether your question concerns login, phone verification, a wallet receipt or a request to change account data, and include the reference shown in your account area. We can then check the relevant record instead of asking you to repeat the full story.

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Account questions

If your phone verification or login is blocked, contact our support desk with your registered phone details and the device path you used, such as Android browser or desktop browser. We use that context to explain which account rule applies and what step you should take next.

Wallet status

For DANA, OVO, GoPay or QRIS status questions, send the payment reference and selected rail through the account support path. We can compare the receipt with the account record and clarify whether the Terms & Conditions require another check before the balance can be adjusted.

Policy changes

To ask about a correction, deletion request or change to your account details, identify the exact clause or data field in your message. We will explain the available route, any identity check needed, and whether the requested change is allowed under the current Terms & Conditions.

ACCOUNT SAFEGUARDS

How We Apply These Terms

We apply the same account rules across the mobile lobby and desktop browser, while recognising that a phone session may expire sooner when the browser is inactive.

Account data

We use the details you submit, including your phone number and account identifiers, to provide access and assess requests connected with these Terms & Conditions. Keep those details current so a policy question can be matched to the correct account without avoidable delays.

Cookie choices

Browser cookies can keep a session working between account pages and remember selected settings. If you clear cookies, change browsers or use private mode, the device may ask you to sign in again. That device behaviour does not remove your account obligations under these terms.

Login security

You are responsible for keeping your password, phone access and active sessions private. Sign out on a shared device and contact us if you see an unfamiliar login. We may ask for account confirmation before discussing records or changing access details.

Payment records

A DANA, OVO, GoPay or QRIS receipt helps us identify a payment request, while bank transfer and virtual account records may use a separate reference. Keep the receipt until the account status is settled, because it supports checks required by these Terms & Conditions.

Data retention

We retain account, support and transaction records for the period needed to operate the account, address disputes and meet applicable legal requirements. When you ask what is held about you, we may first verify account ownership before explaining the record and any available action.

Change requests

Send correction or access requests through the account support path and name the specific field or clause involved. We will assess the request against account security and legal requirements, then explain whether the change can be made or why another verification step is needed.

Terms & Conditions Questions Answered

These questions focus on the points Indonesian account holders usually check before opening an account or using a wallet rail. Read the relevant answer first, then contact support with your account reference if your situation needs a record-specific response. Access remains subject to local law.

You can read the Terms & Conditions on this policy page before opening an account. They explain account details, phone verification, device sessions, payment records, data requests and access conditions. If wording does not match your situation, contact support with the relevant section name before continuing.

Yes. The terms apply when you select DANA or QRIS and when you submit a receipt or payment reference for checking. They also cover OVO, GoPay, bank transfer and virtual account records. Select only a payment route that belongs to you and keep its confirmation.

Phone verification connects the account to a contact detail you control and helps us handle login or policy requests safely. If your number changes, ask support about the account-change process rather than opening a second account, because duplicate details can require additional checking.

The Terms & Conditions apply on both mobile browser and desktop browser. A mobile session may close after inactivity, while clearing cookies can require a fresh sign-in. You remain responsible for signing out on shared devices and protecting the credentials used to access your account.

Check the selected rail and keep the receipt, then contact support with the account reference, amount and payment time. For DANA, OVO, GoPay or QRIS, we compare the submitted record with the account status. Bank transfer and virtual account requests may need their own reference check.

You can ask for a correction by contacting support and naming the exact data field. We may verify ownership before changing phone or account details. The request is assessed under the Terms & Conditions, account-security requirements and applicable law, so some records may need to remain stored.

Yes. Account access and eligibility depend on local law and are available only where local law permits. You are responsible for checking whether access is allowed in your location. Our support team can explain the wording of these Terms & Conditions but cannot change local legal requirements.

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